Exchanges & Returns
Return Policy
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. We will only accept returns that are unworn, unwashed, unaltered, undamaged and with tags attached.
Non-returnable items:
- Gift cards
- Pieces with obvious signs of use
- Any item not in its original condition, without tags or damaged
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your return is accepted, we’ll send you a confirmation email, as well all the instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
We only accept returns of items in new, unworn and unwashed condition and with tags attached. Please be aware that you will be refunded for the prices of the item only, Auê is not responsible for any return costs or any lost or stolen items while in transit. Note that it is always necessary for us to have received the returned order prior to processing a refund.
- Refunds
We will notify you upon the arrival of the returned item. If the return is accepted, the refund will be approved, and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, usually 3-5 business days.
HOW DO I EXCHANGE AN ITEM?
For another size of the same item you can return it and once we receive we'll send the new item to the original shipping address. Please notify us by email before returning any items, so we can confirm stock availability.